1. Introduction

Welcome to Journey DMC. We are a premier destination management company specializing in luxury travel experiences across Nepal, Bhutan, Tibet, and India. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing our website or engaging our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website and services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you interact with us:

• Full name and contact details (email address, phone number, postal address)

• Passport and visa information required for travel arrangements

• Travel preferences, dietary requirements, and special requests

• Payment and billing information

• Emergency contact details

• Travel history and booking records

• Feedback, reviews, and correspondence with our team

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type

• Pages visited and time spent on our website

• Referring website addresses

• Device information and operating system

• Cookies and usage data

3. How We Use Your Information

Journey DMC uses the information we collect to:

• Plan, book, and manage your travel arrangements across Nepal, Bhutan, Tibet, and India

• Process payments and send booking confirmations and invoices

• Communicate tour updates, itinerary changes, and travel advisories

• Provide personalized and luxury travel experiences tailored to your preferences

• Obtain necessary travel visas, permits, and documentation

• Respond to your inquiries, feedback, and support requests

• Send promotional offers, newsletters, and travel inspiration (with your consent)

• Improve our website, services, and customer experience

• Comply with legal obligations and prevent fraudulent activities

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Hotels, resorts, and accommodation providers to confirm your bookings

• Airlines, transport operators, and ground handlers for travel logistics

• Local tour guides, trekking agencies, and activity providers

• Government authorities for visa, permit, and border crossing requirements

• Payment processors and financial institutions for secure transactions

• Legal authorities when required by law or to protect our rights

All third parties with whom we share your data are required to maintain confidentiality and use your information only for the purposes specified.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how you use our website and improve our services.

You may choose to disable cookies through your browser settings; however, this may affect the functionality of certain features on our website.

6. Data Security

Journey DMC implements industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission on our website

• Secure storage of personal and financial information

• Restricted access to personal data on a need-to-know basis

• Regular security assessments and updates

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use caution when sharing personal information online.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we will securely delete or anonymize it.

8. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you

• Correction: Request correction of inaccurate or incomplete information

• Deletion: Request deletion of your personal information, subject to legal obligations

• Objection: Object to the processing of your personal data

• Restriction: Request restriction of processing your personal information

• Portability: Request transfer of your personal data to another service provider

• Withdrawal of Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details provided in Section 12.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can take appropriate action.

11. Changes to This Privacy Policy

Journey DMC reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Journey DMC

Website: www.journeydmc.com

Email: info@journeydmc.com

Operating in Nepal, Bhutan, Tibet & India